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Central New York Regional Transportation Authority Installs TransitPort Passenger Information Display System (PIDS) from ITS

TransitPort Screens Give Travelers Updated Amtrak and Bus Departure Times to Keep them On Schedule. Managers Update Bus and Train Departure and Arrival Information Remotely from Mobile Devices

December 13, 2016

Industrial Television Services (ITS) announced that it implemented its TransitPort travel information system at Central New York Regional Transportation Authority (Centro) William F. Walsh Regional Transportation Center in Syracuse, NY. TransitPort screens show updated mass transit departure times and destinations for Amtrak trains, Greyhound/Trailways, Centro and other buses that serve passengers in Central New York. ITS designs, delivers, and supports easy-to-use digital signage solutions that transform the way clients do business.

“The logistics of moving people is complex and our riders come from every travel segment. Our TransitPort screens show travelers their departure times and other information so they can plan ahead and stay on schedule,” said Mike FitzGibbons, Centro senior director of IT. “The addition of TransitPort information displays is a valuable travel service to our riders.”

Centro has seven TransitPort screens mounted in the Amtrak lobby, the central information counter, the Greyhound/Trailways counter, food court and other areas. The networked ITS system also supports multiple LED displays at Centro’s bus departure doors that show departure times and destinations. “Many travelers are not familiar with our schedules and transportation options. They can look at the easily understood TransitPort displays and plan their trip,” FitzGibbons said.

ITS’ TransitPort system is cloud based. This enables managers to continuously update their company’s travel schedule displays remotely from their mobile devices to keep customers informed and on time. “Amtrak, Greyhound/Trailways and other Centro travel contractors monitor weather conditions that impact their routes,” FitzGibbons said. “They can post travel times and arrival or departure changes even if they are not in our terminal. The TransitPort system was very easy to install and ITS has proven to be an excellent solution partner.”

Centro operates mass transit in Onondaga, Oswego, Cayuga, and Oneida counties in New York. It operates four separate systems concentrated in the urban areas of the counties served. Each operates based on a hub-and-spoke route system with downtown transfer centers.

“ITS understands the need for clearly legible ADA-compliant signage at government and municipal travel locations,” said Kent Toney, ITS president. “We customize our signage content for color, font size and other factors governmental projects require. Centro is a perfect example of how accurate travel information benefits travelers from all walks of life from experienced business people to families and students.”